Returns Policy

At Fount Concept Store, we carefully curate every item we offer. In accordance with UAE Consumer Protection Law (Federal Decree Law No. 15 of 2020), returns or exchanges are accepted only in cases where an item is defective, damaged, or incorrect.

Please review the policy below.

1. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, you must notify us within 48 hours of purchase (for in-store purchases) or within 48 hours of delivery (for online orders).

To report an issue, please email info@fountconcept.ae and include:

  • Your order number or proof of purchase
  • A clear description of the issue
  • Photographs of the item and its original packaging

All items are subject to inspection and verification.

Once the issue has been reviewed and confirmed, Fount Concept Store will arrange a repair, replacement, or refund as appropriate, in compliance with UAE Consumer Protection Law.

Where applicable, return shipping costs for confirmed defective or incorrect items will be covered by Fount Concept Store.

2. Inspection and Approval

Returned items must be in the condition in which they were received, including original packaging where applicable.

Fount Concept Store reserves the right to decline a return request if:

  • The item shows signs of misuse, damage caused after purchase, or improper handling
  • The issue was not reported within the 48-hour timeframe
  • Proof of purchase cannot be provided

3. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless confirmed to be defective:

  • Food and edible products
  • Personal care and beauty products
  • Fragrance items once opened
  • Plants and other perishable goods
  • Custom-made or special order items
  • Made-to-order furniture
  • Sale or discounted items
  • Gift cards

If you are unsure whether your item qualifies, please contact us prior to purchase.

4. Refunds

If a refund is approved, it will be processed to the original method of payment within 10 business days.

Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@fountconcept.ae.

Return Policy